Have you tried unplugging your router? I’m sorry, we did not catch that. If you would like to speak to a representative, please throw your cell phone into the garbage because we both know that’s never going to happen.

If you’ve ever been a customer of an internet service provider (we don’t want to name names so, for the purpose of this article, let’s just call them “Time Warner Cable”) you’re probably familiar with the living nightmare that is the automated customer service line: a thing that makes us ask “why do we put ourselves through this?” “how have we not fixed this yet?” and “which of my friends would be willing to come over and murder me so that I can escape this hell?”

In their latest sketch, comedy duo Mary-Kate and Ashtray explores the raw, visceral experience of attempting to resolve an issue over the phone with Time Warner Cable. We at the Frog would like to take this opportunity to encourage businesses everywhere to consider striving for a more succinct, human experience. Especially if you are responsible for providing us with our lifeblood internet service. For the love of god, please.

Time Warner Cable – By Mary-Kate and Ashtray

“Time Warner Cable” was written by Daniel Montgomery and directed by Adam Battaglia. To see more from Mary-Kate and Ashtray, subscribe to their YouTube channelfollow them on Twitter and like them on Facebook!

Please hold for the next available representative, Froggies…

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